Privacy Policy of Orlando Academy (orlando.co.in)

Effective Date: September 20, 2024

This Privacy Policy ("Policy") is published in accordance with the provisions of the Information Technology Act, 2000 ("IT Act"), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This Policy explains how Orlando Academy ("Orlando," "we," "our," or "us") collects, uses, discloses, and transfers your information when you access the website orlando.co.in (the "Site") and any of its associated platforms, mobile applications, or services (collectively referred to as "Services").

By using the Site or Services, you agree to the collection, storage, use, and disclosure of your information as described in this Policy. Please review this Policy periodically as it may be updated from time to time to reflect changes in our practices.

1. Information We Collect

We may collect personal and non-personal information from you in a variety of ways, including but not limited to when you register on our Site, enroll in a course, communicate with us, or access our Services.

Personal Information:

• Name
• Contact Information (email address, phone number)
• Date of birth
• Educational qualifications
• Mailing address
• Demographic details
• Payment information (if applicable for purchases)

Sensitive Personal Data or Information (SPDI):

• Passwords
• Financial information such as bank account, credit/debit card details, etc.

Non-Personal Information:

• IP address
• Device and browser information
• Operating system details
• Cookies and similar tracking data

2. Purpose of Data Collection

We collect and process your personal information for the following purposes:

• To provide, maintain, and improve the Services
• To facilitate your registration and participation in online courses
• To process transactions and manage billing
• To personalize your experience on our Site and tailor content according to your preferences
• To notify you of changes to our Services or terms
• To provide customer support and resolve issues
• To comply with applicable laws, regulations, or legal processes
• For security, fraud prevention, and legal obligations
• For analytics and research purposes to improve user experience and develop new features

3. Disclosure and Sharing of Information

Orlando Academy will not disclose your personal information to third parties without your explicit consent, except in the following situations:

• Service Providers: We may share your information with trusted service providers who assist in operating our Services, such as payment processors, data storage services, or IT infrastructure providers, under strict confidentiality agreements.
• Legal Requirements: We may disclose your personal information when required to do so by law, in response to legal processes, or to protect our rights, property, or safety and that of our users.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
• Analytics and Marketing: Non-personal information (such as aggregated data) may be shared with analytics partners to monitor and analyze website traffic, user behavior, and other usage metrics.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information automatically when you access the Site. These technologies help us understand how users interact with the Services, allowing us to improve our offerings.

• Cookies: Small data files stored on your device to track usage patterns and preferences. You can manage cookie settings in your browser, but disabling cookies may affect your ability to use certain features of the Site.
• Web Beacons: Small graphic images used in email communications to understand user engagement and improve service quality.
• Log Files: Information such as your IP address, browser type, operating system, and timestamps, which are collected for analytics and service optimization.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or destruction. These include internal audits, encryption protocols, and secure data storage practices. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information for as long as necessary to provide the Services or as required by law. If you request deletion of your data, we will comply, subject to any legal or regulatory obligations that require us to retain such information for a specified period.

7. Your Rights

You have the right to:

• Access and correct your personal information by contacting us.
• Withdraw consent to our processing of your personal information at any time, though it may limit your access to certain features or Services.
• Request deletion of your personal data, subject to any legal obligations requiring retention of such data.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Policy on the Site. Your continued use of the Site and Services following the update will signify your acceptance of the revised terms.

10. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and applicable rules, the following person is designated as the Grievance Officer for any issues or concerns related to your personal data:

• Grievance Officer: Kunal Kansal
• Orlando Academy
• 20-21, 1 st floor above Mahanagar Press, Press Complex,AB Road, Indore, Madhya Pradesh 452001
• Email:info@orlando.co.in
• Phone:9584894999

If you have any complaints or requests concerning the use, processing, or disclosure of your personal data, please provide the following information in your complaint:

• Identification of the specific personal data in question.
• A statement indicating whether the data is personal or sensitive personal data.
• Your contact details (email address, phone number, etc.).
• A statement of good faith belief that the data is being processed unlawfully or disclosed without authorization.